November 30, 2016

New morning! New guest!

November 30, 2016/ Neal Carpenter

I’ve learned to look out for the red flags that may indicate someone will be a bad guest, I’ve learned what policies to outline in order to communicate my expectations for guests, and unfortunately along the way, I’ve let my heart become a little less trusting in the process. Some of this is called wisdom, some of it is cynicism, but regardless, I have developed a motto that I seek to operate by: “Treat every guest as a new guest.”

November 23, 2016

The tone of hospitality: how to make your guests feel warm & fuzzy in the digital age

November 23, 2016/ Neal Carpenter

It’s all about your tone! Be sure you go almost overboard with the excitement in your written voice. Think about the fact that your business won’t survive without their patronage. Think about what it’s like to be in their shoes after a long day of traveling and speak to them in a way that shows empathy. You may not be an excitable person, but exclamation points in your text will greatly emphasize the warmth of your tone. We all know how it feels to receive a reply of “Ok.” versus “Ok!” I

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